The problem
Vehicle description: fire truck chassis with caterpillar 3126 engines. The alternator cable was routed over the top of the alternator, and in some cases, allowed the cable to make contact with and wear on structural members of the engine enclosure.
The risk
This could wear a hole through the insulation causing a short circuit and possibly an engine fire.
The fix
Dealers will re-route the alternator cable routing. Owner notification began december 17, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact pierce at 1-888-974-3723.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Pierce dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 01V370000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.