The problem
Vehicle description: certain school buses fail to conform to the requirements of federal motor vehicle safety standard no. 217, "Bus emergency exits and window retention and release." A third roof hatch must be added to meet the standard requirements. Only vehicles located in the state of washington are involved.
The risk
In the event of a crash, the bus occupant may not be able to exit the bus quickly.
The fix
Dealers will install a third roof hatch. Owner notification began may 1, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact thomas built at 336-889-4871.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thomas dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 01V378000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.