The problem
On certain motor homes built on prevost chassis, the steering gear box is mounted on a support located under the driver's seat floor. On motor home models, this support varies in height with the optional interior height. With 83 and 86 inch height options, the support may be overloaded in certain operation conditions.
The risk
A continuously fully loaded vehicle that has to maneuver in tight space frequently can develop stress cracks at the steering gear box support. A loss of control could occur, increasing the risk of a crash.
The fix
Dealers will add a reinforcement to the steering support. Prevost is handling the owner notification and remedy for this campaign. Owner notification began october 5, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact prevost at 1-418-831-5432.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Country Coach dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V005000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.