The problem
On certain 2-wheel-drive (2wd) and 4-wheel-drive (4wd) 4runner sport utility vehicles, a combination of heavy loading (simultaneous loading to rear gross axle weight rating and gross vehicle weight rating) and severe steering maneuvers could cause the 2wd 4runner to lose directional stability.
The risk
This may result in a loss of control and could increase the risk of a crash.
The fix
Dealers will replace rear suspension parts. Although the 4wd 4runners do not exhibit the handling condition, toyota will recall these vehicles to avoid any public confusion as to which vehicles should receive the replacement parts. Owner notification began february 28, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact toyota at 1-800-331-4331.
Contacts
Toyota recall no. Ssc 20a. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Toyota dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V021000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.