The problem
On certain motor homes, the windshield wiper crank arm assembly bolt is too short to completely tighten the crank arm around the motor shaft. The arm could loosen from the motor shaft, causing the wiper not to work.
The risk
Failure of the windshield wipers could lead to loss of visibility during critical periods when wipers are necessary, increasing the risk of a crash.
The fix
Dealers will inspect the windshield wiper assembly and correct if necessary. Owner notification began february 6, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact foretravel at 1-800-955-6226, extension 254.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Foretravel dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V025000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.