The problem
On certain fire trucks equipped with emergency (fire-ray) strobe warning lights, the strobe light housing was made from an electrically conductive material and a person could receive a severe electrical shock if they came in contact with a vehicle operating the fire-ray strobe lights.
The risk
This condition could be life-threatening should a small child or a person with a heart condition experience a severe electrical shock. Also, a possible fire hazard exists.
The fix
Federal signal will notify its customers to return the defective lights for a replacement free of charge. Owner notification was expected to begin during november 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact federal signal's service department at 800-433-9132 or pierce at 920-832-3000.
Contacts
Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Pierce dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V048001.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.