The problem
On certain passenger vehicles, during the strut mount manufacturing process, the thrust bearing was not properly positions and secured. If the suspension is fully unloaded, the front strut could separate from the upper mount.
The risk
This could affect vehicle handling and control, increasing the risk of a crash.
The fix
Dealers will replace both front spring strut upper mounts. Owner notification began march 15, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact bmw at 1-800-831-1117.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized BMW dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V057000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.