The problem
On certain passenger vehicles. If the engine fails to start and the driver holds the key in the "start" position for an extended period, high current flows through the ignition switch, and sometimes produces enough heat to melt internal switch parts.
The risk
If the switch is damaged, a fire could occur in the steering column, even with the engine off and the key removed.
The fix
Dealers will install a relay kit in these vehicles to prevent high current from flowing through the ignition switch. Owner notification began march 27, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chevrolet at 1-800-222-1020, pontiac at 1-800-762-2737, buick at 1-800-521-7300, or oldsmobile at 1-800-442-6537.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Buick, Chevrolet, Oldsmobile dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V070000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.