The problem
On certain sport utility trailers equipped with an optional cargo bay wall, the cargo bay wall includes a lockable door. If the door is locked and there are occupants inside the compartment, there is only one exit, the emergency egress window.
The risk
In the event of an emergency, if the one egress window were inaccessible, the occupants would be trapped inside. This could result in personal injury or death.
The fix
Dealers will install an additional emergency egress window in place of the standard window. Owner notification began july 22, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact jayco at 1-800-825-7876.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Jayco dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V132000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.