The problem
On certain passenger vehicles, the pin at the end of the front suspension transverse link (lower control arm) could break where it is mounted to the frame.
The risk
This can cause a knocking sound and abnormal steering. This could result in difficulty controlling the vehicle and increasing the risk of a crash.
The fix
Dealers will replace the transverse links on the left and right sides with new ones. Owner notification began july 29, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact nissan at 1-800-647-7261 or infiniti at 1-800-662-6200.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Infiniti, Nissan dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V146000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.