The problem
Certain motor homes fail to conform to the requirements of federal motor vehicle safety standard no. 104, "Windshield wiping and washing systems." The windshield wiper system manufactured by am equipment and installed on these motor homes was determined not to meet the minimum percent of area to be wiped while the motor home is driven at speeds of 55 mph or more.
The risk
The failure of the windshield wiper system to adequately clear the windshield could lead to a reduction in visibility during critical periods when surface wiped is reduced and could potentially result in a crash.
The fix
Dealers will replace the windshield wiper motors, wiper motor pantographs, wiper arms and blades. Owner notification began july 1, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact country coach at 1-800-452-8015.
Contacts
Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Country Coach dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V149000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.