The problem
On certain motor homes equipped with slide-out generators, certain generator slide-out ball screw actuator brake holding components are defective. The brake may not allow the actuator to hold the load in position with the power off. The amount the load may move can vary and in some cases the actuator may not hold at all. These actuators are used to control the movement of the slide-out generator mounted in the front of the motor homes.
The risk
The failure of the actuator to hold the generator in position could potentially result in a vehicle crash and/or injury to a pedestrian.
The fix
Dealers will replace the actuator. Owner notification began june 19, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact country coach at 1-800-452-8015.
Contacts
Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Country Coach dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V164000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.