The problem
On certain low floor transit buses, the custom wheel paint thickness was out of specification and the wheel paint type changes from a glass state to a rubber state around the brake temperatures.
The risk
This can result in a loss of wheel nut torque, increasing the risk of a crash.
The fix
New flyer dealers will replace the wheels, wheel studs, and modify the front air brake circuit to reduce the rear wheel brake temperature. Owner notification began june 30, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact new flyer at 1-204-224-6351.
Contacts
Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized New Flyer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V170000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.