The problem
Certain limousines, as altered by jmrl sales & service, fail to comply with the requirements of federal motor vehicle safety standard no. 217, "Bus emergency exits and window retention and release." These vehicles lack proper emergency escape instructions and labels.
The risk
In the event of an emergency, an occupant may not be able to properly exit the vehicle.
The fix
Owners will be provided with two labels and installation instructions. Owner notification began november 4, 2002. Owners who do not receive the free remedy within a reasonable time should contact jmrl at 1-800-762-0447.
Contacts
Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Craftsmen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V182000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.