The problem
On certain school buses and heavy duty trucks built with international vt365 engines and manufactured at international diesel of alabama. The injector driver modules (idm) built for the vt365 engines could have missing vibration damping/retention shells and a missing hot-melt process on the dc/dc boards.
The risk
The missing shells could allow the larger electronic components to become loose and possible break off inside the module during engine operation. Depending on what electrical component comes off, the effect on engine operation could result in rough running, loss of power, no start, or in the most severe case, immediate engine shut down without warning, increasing the risk of a crash.
The fix
Dealers will replace the idm modules. Owner notification began october 28, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact international at 1-800-448-7825.
Contacts
Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized International dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V204000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.