The problem
On certain coaches equipped with optional webasto heaters, the heater lines in the engine compartment, above the engine exhaust system, are covered with insulation.
The risk
Heat from the exhaust manifold melts the insulation creating smoke or fire in the engine compartment.
The fix
Dealers will remove the insulation from these lines. Owner notification began august 19, 2002. Owners who take their vehicles to an authorized dealer and do not receive the free remedy within a reasonable time should contact chance coach at 1-316-779-7712.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Chance dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V232000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.