The problem
On certain sport utility and passenger vehicles equipped with 4-cylinder engines, the water pump pulley center hole was improperly machined.
The risk
In some instances, the interference fit between the inner wall of the pulley center hole and the water pump drive shaft was not as tight as specified in the drawing specification. This could result in the water pump pulley dislodging from the water pump shaft, which can cause severe engine damage/seizure during vehicle usage.
The fix
Dealers will replace the water pump. Owner notification began september 12, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact subaru at 1-800-782-2783.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Subaru dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V240000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.