The problem
Certain passenger vehicles fail to comply with requirements of federal motor vehicle safety standard no. 225, "Child restraint anchorage systems." Child seat anchorages installed in the vehicle's rear seats must be identified by markings, and their location and use be described in the owner's manual.
The risk
These vehicles were not marked or described as required by the standard.
The fix
Owners will be provided with a supplement for the owner's manual and also one set of four guidance fixtures intended to use in conjunction with child seats equipped with rigid or semi-rigid lower anchorage attachments. Also enclosed will be four decals together with installation instructions and a template for attaching the decals to the lower seat backs. Owner notification is expected to begin september 15, 2002. Owners should contact vwoa at 1-800-822-8987.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volkswagen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V244000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.