The problem
On certain passenger vehicles, the fuel hose connection for the outlet of the fuel pump which is located at the top of the fuel tank may not have been properly attached when the vehicle was assembled and could come loose while driving or when starting the engine.
The risk
If the connection comes loose while driving, the engine will stop running due to lack of fuel, increasing the risk of a crash. Also, if the connection comes loose while driving or attempting to start or restart the engine, some fuel will discharge from the fuel pump. If this should occur in the presence of an external ignition source, a fire could result.
The fix
Dealers will inspect and, if necessary, properly attach the fuel hose to the fuel pump. Owner notification is expected to begin october 7, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact infiniti at 1-800-662-6200.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Infiniti dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V245000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.