The problem
Certain travel trailers and fifth wheel trailers equipped with norcold refrigerator cooling units. These refrigerators can experience a break down in a rubber seal within the gas valve. As the rubber seal ages, a leak may occur, allowing propane gas to accumulate in the burner area.
The risk
The consequence can result in a fire, possibly causing serious injury or death.
The fix
Norcold will notify its customers and provide a replacement gas valve free of charge. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact norcold service center at 1-800-667-3005.
Contacts
Also, customers can contact the national highway traffic safety administration's auto safety outline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized General Coach, Thor dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V276009.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.