The problem
Certain motor homes equipped with norcold refrigerator cooling units model numbers 1200lr and 1200rim with serial numbers between 700000 and 1008700 and manufactured between december 1996 and february 1999. These refrigerators can experience low cycle fatigue failure which can lead to the liquid solution slowly leaking from the sealed, pressurized cooling unit through a small crack.
The risk
If a leak occurs and the unit is continually operated, hydrogen gas may be expelled and can be ignited, resulting in a fire, possibly causing serious injury or death.
The fix
Norcold will notify its customers and provide a replacement cooling unit free of charge. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact norcold service center at 1-800-667-3005.
Contacts
Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Damon dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V277002.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.