The problem
Certain motor homes equipped with norcold refrigerator cooling units model numbers 1200lr and 1200rim with serial numbers between 700000 and 1008700 . These refrigerators can experience low cycle fatigue failure which can lead to the liquid solution slowly leaking from the sealed, pressurized cooling unit through a small crack.
The risk
If a leak occurs and the unit is continually operated, hydrogen gas may be expelled and can be ignited, resulting in a fire, possibly causing serious injury or death.
The fix
Norcold will notify its customers and provide a replacement cooling unit free of charge. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact norold service at 1-800-667-3005 or winnebago at 641-585-3535.
Contacts
Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4326).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Itasca, Winnebago dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V277005.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.