The problem
On certain travel trailers, motor homes, and fifth wheel campers equipped with norcold refrigerator cooling units, model numbers n841, n821, n641, and n621. These refrigerators can experience a cooling system leak caused by operation in the ac electric mode. If a leak occurs, the cooling performance of the refrigerator will deteriorate, requiring immediate replacement of the cooling unit.
The risk
Extended operation of a leaking cooling unit in the ac electric mode can result in a fire.
The fix
Norcold will inspect and replace the refrigerator cooling units. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact norcold at 1-800-767-9101 or jayco at 1-574-825-0608.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Jayco dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V279001.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.