The problem
Certain sport utility and passenger vehicles exhibit a condition in which the windshield wiper motor could fail during use because of improper manufacture.
The risk
If this were to occur in severe weather, driver visibility could be reduced, which could result in a vehicle crash.
The fix
Dealers will inspect and, if necessary, replace the wiper motor assembly. Owner notification began november 6, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact saturn at 1-800-553-6000, prompt #3 or hummer at 1-866-486-6376.
Contacts
Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Hummer, Saturn dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V283000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.