The problem
Certain passenger vehicles equipped with zetec engines, loose or broken attachments and misrouted battery cables could lead to cable insulation damage.
The risk
This, in turn, could cause the battery cables to short resulting in heat damage to the cables. Besides heat damage, the "check engine" light may illuminate, the vehicle may fail to start, or smoke, melting, or fire could also occur.
The fix
Dealers will inspect the battery cables for the condition of the cable insulation and proper tightening of the terminal ends. As necessary, cables will be rerouted, retaining clips installed, and damaged battery cables replaced. Owner notification began february 10, 2003. Owners who do not receive the free remedy within a reasonable time should contact ford at 1-866-436-7332.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V288000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.