The problem
Certain heavy duty class 8 trucks fail to comply with the requirements of federal motor vehicle safety standard no. 120, "Tire selection and rims for motor vehicles other than passenger cars." The weight certification label which contains front gross axle weight rating (gawr) information does not accurately reflect the actual front gross axle weight.
The risk
When operating bobtail with full fuel tanks and two occupants with an allowance for personal belongings, the actual gross axle weight may exceed the stated rating found on the weight certification label.
The fix
Dealers will install new front steer axle tires and new certification label stating the new front steer axle weight rating. Owner notification began december 19, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact volvo trucks at 1-800-528-6586.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volvo dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V310000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.