The problem
On certain trucks equipped with caterpillar 3126e hydraulically controlled electronically actuated unit injected diesel engines with high efficiency pumps (hep8), the pump components may experience a high pressure seal failure which can result in a short period of rough running and subsequent engine stall due to a loss of injection actuation pressure.
The risk
Freightliner recall no. Fl404. Once engine stall occurs, the engine cannot be restarted, increasing the risk of a crash.
The fix
Caterpillar is conducting the owner notification and remedy for this campaign. Dealers will inspect the pump serial numbers and replace the pump if necessary. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact caterpillar at 1-800-447-4986 or freightliner at 1-800-547-0712.
Contacts
Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Freightliner, Sterling, Thomas dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V318002.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.