The problem
On certain low floor 29', 35' and 40' buses, the engine compartment insulation could fatigue and sag, potentially touching the turbocharger.
The risk
THIS COULD POTENTIALLY LEAD TO A VEHICLE FIRE.
The fix
Gillig is providing the owners with new insulation and installation procedures. The new insulation is to be installed on the inside side surface of the access hatch and a mechanical retaining strip to support the adjacent insulation. The retaining strip is attached with nuts and bolts. Owner notification began december 19, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact gillig at 1-800-735-1500.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Gillig, Thor dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V325000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.