The problem
On certain passenger vehicles, the emergency trunk release handle may be installed or forced out of the proper position.
The risk
If the cable is out of the proper position, it could increase the force required to activate the emergency trunk release handle and a person trapped in the trunk may not be able to release the trunk latch using the emergency trunk release handle.
The fix
Dealers will secure the emergency trunk release cable to ensure that the emergency trunk release handle operates properly. Owner notification began december 19, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact buick at 1-800-521-7300.
Contacts
Recall no. 02060. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Buick dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V328000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.