The problem
Certain sedans fail to comply with the requirements of federal motor vehicle safety standard no. 108, "Lamps, reflective devices, and associated equipment." In the assembly of the headlamps, it is necessary to have a means to adjust the headlamps. Tamperproof caps to prevent horizontal adjustment of the headlamps are then installed. Some of these vehicles are missing the tamperproof caps.
The fix
Dealers will install the missing tamperproof caps on the headlamp assemblies. Owner notification began january 20, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact infiniti at 1-800-662-6200.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Infiniti dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V331000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.