The problem
On certain 38' and 40' motor homes, an insulated foil heat shield, applied above the engine turbo exhaust in the engine compartment at the rear of the motor home to defect heat, may detach from the surface.
The risk
This condition can result in a fire causing injury to the occupant(s) of the motor home.
The fix
Dealers will inspect the unit to determine if the seam tape was installed. They will re-attach the foil and add the seam tape as needed. All units will also have a metal fabricated heat shield installed on the surface of the insulated foil directly above the engine turbo exhaust. Owner notification is expected to begin during january 2003. Begin owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact travel supreme at 1-866-808-9032.
Contacts
Travel supreme's recall number is 342. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Travel Supreme dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V342000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.