The problem
On certain coaches, the front and rear coach doors are not marked as an "emergency exit."
The risk
Without these labels, there could be confusion in locating the emergency exits in the event of a crash.
The fix
Owners will be provided with labels and installation instructions. Owner notification was expected to begin january 7, 2003. Owners who do not receive the free label and installation instructions within a reasonable time should contact chance coach at 1-888-391-1777.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Chance dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V009000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.