The problem
On certain heavy duty class 8 trucks with volvo b-ride rear suspension, the forward and/or rear drive axle upper axle upper seat could break allowing the affected axle to shift out of alignment.
The risk
This condition could result in loss of axle stability, increasing the risk of a crash.
The fix
Volvo truck sent notification letters to owners for autocar on january 14, 2003. Dealers will replace the upper axle seat on both rear drive axles. Owners who take their vehicle to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact autocar at 765-964-3121.
Contacts
Autocar recall no. A-301. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Autocar dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V020000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.