The problem
Certain sport utility vehicles fail to comply with the requirements of part 567, "certification." The incorrect gross vehicle weight rating (gvwr) data was printed on the certification regulation label. The gvwr is incorrectly reflected on the label as 6,100 lbs. The correct gvwr should be 6,000 lbs.
The risk
The certification label does not meet the information requirements as described in the regulations.
The fix
As each label is vehicle identification number specific, owners will be requested to contact their local lexus dealer first to place an order for the corrected label. Once the label has arrived at the dealership, the owner will be contacted for label replacement. Owner began april 10, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact lexus at 1-800-255-3987.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Lexus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V031000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.