The problem
On certain passenger vehicles, the lower control arm ball joints may experience a loss of lubrication that can result in accelerated wear and possible separation from the steering knuckle.
The risk
A ball joint that has separated may result in loss of directional control.
The fix
Dealers will replace the front lower control arm ball joints with modified assemblies. Owner notification began on april 4, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403 or check on-line at http://www.Chrysler.Com/webselfservice/chrysler/index.Jsp
Contacts
Daimlerchrysler recall no. C03. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Plymouth dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V034000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.