The problem
On certain vehicles, the lower screw connection of the rear struts to the chassis may fail. The head (top) of the screw securing this connection may break. The remaining portion of the screw will still hold the strut in place.
The risk
If left unattended over a period of time, and depending on driving conditions, the remaining portion of the screw may break. If it broke, the chassis would lean directly on the tire diminishing the driver's ability to control the vehicle, increasing the risk of a crash.
The fix
Dealers will replace the lower screw connection of the rear struts. Owner notification began april 7, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact bmw at 1-800-831-1117.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mini dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V086000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.