The problem
On certain vehicles equipped with the lexus link system, it may be difficult to lock one of the two latches on the bottom of the middle row left rear seat (larger side of the bench seat directly behind the driver). Due to the thickness of the lexus link system storage case, the stopper on the bottom of the seat is slightly elevated. This elevated position misaligns the latch to the striker.
The risk
If the vehicle is operated with only one latch locked, the occupant of the seat may be improperly restrained in the event of a crash, increasing the risk of personal injury.
The fix
Dealers will remove the lls case panels around the seat stopper. Owner notification began april 8, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact lexus at 1-888-333-9376.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Lexus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V088000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.