The problem
On certain new "face-lift" motor coaches and motor homes equipped with independent front suspension, a modification was made to the steering gearbox mounting support. The support may develop stress cracks under heavy load conditions.
The risk
The steering gearbox may become loose affecting steering control, increasing the risk of a crash.
The fix
Dealers will weld three (3) reinforcement brackets to the gear box support. Owner notification began may 2, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact prevost at 1-418-831-5432.
Contacts
Prevost recall no. Sr03-07. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Prevost dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V091000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.