The problem
As a result of information obtained from a head impact test conducted by the national highway traffic safety administration (nhtsa) to evaluate compliance with federal motor vehicle safety standard no. 201, "Occupant protection in interior impact," isuzu has designed a modification for certain 2002 model year isuzu axiom vehicles. The purpose of this modification is to enhance head impact crash protection for front seat occupants.
The risk
The results of this test indicated a possibility of an increased risk of head injury in a crash.
The fix
Isuzu will offer owners of the vehicles a free modification of the roof area of the vehicle in which energy absorbing components will be installed. Owner notification began march 11, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact isuzu at 1-800-255-6727. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
Contacts
This action is deemed a safety improvement campaign and is not being conducted under the safety act. The company has informed nhtsa that it will provide the modifications described above free of charge.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Isuzu dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V113000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.