The problem
Some passenger vehicles have a condition in which the intermediate steering shaft bolt may be loose.
The risk
An improperly tightened bolt could loosen, resulting in separation of the upper and lower steering shafts causing a loss of vehicle control. If this happens while the vehicle is moving, a crash could result without prior warning.
The fix
Dealers will inspect for the presence of the intermediate steering shaft bolt and ensure that it is tightened to the proper specification. Owner notification began march 20, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact cadillac at 1-800-458-8006.
Contacts
Gm recall no. 03017. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Cadillac dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V115000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.