The problem
On certain passenger vehicles equipped with 17 inch chrome wheels, the chrome wheels were not heat-treated. These wheels may crack at the lug-nut holes, which could result in the loss of the lug-nut torque.
The risk
If this condition occurs, the driver may experience noise and/or vibration while driving the vehicle. Continued operation of the vehicle could result in the wheel separating from the hub, increasing the risk of a crash.
The fix
Dealers will inspect the wheels to make sure that all the wheels have been heat-treated. Any wheel that has not been heat-treated will be replaced. Owner notification began april 14, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact lincoln at 1-800-521-4140.
Contacts
Ford recall no. 03S01. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Lincoln dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V136000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.