The problem
On certain travel trailers, the weight rating of the "d" ring type cable lanyard used to support the rear access door during opening and closing may be insufficient to adequately support the door.
The risk
In the event that the "d" ring fails, the rear access door could release unexpectedly, which could create a hazard to the person lowering the rear access door and any bystanders.
The fix
Dealers will replace the existing "d" ring with a higher weight-rated "d" ring that adequately supports the rear access door. Owner notification began april 22, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact thor at 1-570-837-1663.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thor dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V145000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.