The problem
Certain windshields that were sold as standard equipment on these motorcycles or sold as accessories for all other chief models may have defective brackets. The brackets that attach the windshield to the motorcycle are formed such that the mounting bolts are not flush with the bracket. This could place excessive stress on the bolts causing them to break.
The risk
Broken mounting bolts could lead to the windshield coming loose and even falling off the bike, potentially striking the rider or otherwise causing the rider to lose control of the motorcycle and crash.
The fix
Dealers will replace the brackets and bolts on the windshield. Owner notification began may 30, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact indian motorcycle at 1-888-899-2997.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Indian dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V191000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.