The problem
On certain heavy duty trucks equipped with dana spicer e-12021 12,000 lb., E-1202w 12,000 lb., Or e-1002w 10,000 lb. Front non-drive steer axles, the tapered bore that connects the drag link to the steering was machined too large. The clearance between a correctly sized drag link ball stud and the oversized tapered bore is sufficiently great enough to allow the drag link ball stud to fatigue and brake, or allow the castle nut to back itself off and cause the drag link to disconnect.
The risk
This could result in a total loss of steering control. This could result in property damage, personal injury, or a vehicle crash.
The fix
Dealers will replace the steering knuckle assembly and drag link if necessary. Owner notification began june 20, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact international at 1-800-448-7825.
Contacts
International recall no. 03509. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized International dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V192000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.