The problem
On certain pickup trucks and sport utility vehicles, if the intermediate shaft yoke separates from the steering gear input shaft, the steering system becomes disconnected.
The risk
This could result in loss of steering control, potentially resulting in a vehicle crash without warning.
The fix
Dealers will inspect the steering intermediate shaft yoke to determine if the yoke is fully seated on the steering gear input shaft. If the yoke is fully seated no service is required. If the yoke is not fully seated and bolt groove and spline is visible, the intermediate shaft and bolt will be replaced as well as the bolt at the steering column connection. Owner notification began on may 30, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673.
Contacts
Ford recall no. 03S02. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V196000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.