The problem
Certain passenger (111 my 2002 esteem, 777 my 2002 aerio, 2,368 my 2003 aerio) and sport utility (324 my 2002 grand vitara, 274 my 2003 grand vitara, 684 my 2002 grand vitara xl-7, and 781 my 2003 grand vitara xl-7) vehicles fail to comply with the requirements of federal motor vehicle safety standard no. 212, 'Windshield mounting." The windshield may not be properly secured to the vehicle body due to insufficient adhesion between the paint applied during the second-stage painting process and the paint applied during final-stage painting.
The risk
If the windshield is not properly secured, it may separate from the vehicle during a crash which could result in the ejection of unbelted occupants, increasing the risk of severe injury or death.
The fix
Dealers will inspect these vehicles. Vehicles that are found to have insufficient paint adhesion will either have the problem remedied by repainting, or will be replaced, or repurchased and destroyed. Owner notification began on july 8, 2003. Owners should contact suzuki at 1-800-934-0934.
Contacts
Suzuki recall no. Ec. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Suzuki dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V223000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.