The problem
On certain buses equipped with cummins electronic control modules on the c8.3G and l10g engines, the ecm does not have the ability to detect a throttle fail-safe engine shutdown command. This could result in an unanticipated, uncommanded open throttle condition without warning.
The risk
If this event occurs, the vehicle operator will not have control of the engine speed, possibly resulting in a vehicle crash.
The fix
Cummins will notify the customers and replace the ecm. Owners should contact cummins at 1-800-343-7357 or neoplan at 719-336-3256, ext. 476.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Neoplan dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V254000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.