The problem
On certain cutaway chassis cab with the school bus option, two brackets and two outrigger members are missing in the area of the fuel tank.
The risk
The brackets and outrigger members are intended to enhance crash performance.
The fix
Ford will send technicians to the owner's location to inspect and add the brackets and outriggers as required. Owner notification began on september 3, 2003. Owners should contact ford at 1-800-392-3673.
Contacts
Ford recall no. 03S06. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V282000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.