The problem
On certain chassis equipped with defiance metal fuel tank support bracket assemblies, the fuel tank bracket was not welded per specification. This can cause the fuel tank to separate from the chassis during assembly operation.
The risk
If the fuel tank separates from the vechile, there is a risk the tank may rupture causing fuel to leak on the ground which could result in a fire.
The fix
Dealers will inspect and repair. Owner notification began january 1, 2004. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact mack at 1-610-709-3337.
Contacts
Mack truck recall no. Sc0284. Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V420000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.