The problem
On certain sport utility vehicles, the lower control arm ball joints can experience a loss of lubrication that can lead to corrosion, accelerated wear, and possible separation from the steering knuckle.
The risk
A ball joint thathas separated from the knuckle could result in loss of vehicle directional control and could result in a crash.
The fix
Dealers will replace the front lower control arm ball joints with modified assemblies and heat shields on vehicles built between january 2, 2001 and october 4, 2002. On vehicles built between october 5, 2002 and march 26, 2003, dealers will inspect the ball joint assemblies (and replace them as necessary) and install heat shields. Owner notification began on december 15, 2003. Owners should contact daimlerchrysler at 1-800-992-1997.
Contacts
Daimlerchrysler recall no. C36. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Jeep dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V460000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.